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By making travel
arrangements through
HIGHLIGHTS TRAVEL, you (
"the Guest" ) agree to be bound by these Terms and Conditions, so
please read them carefully...
* YOUR AGREEMENT:
The Guest's
payment for services and/or retention of tickets, reservations,
vouchers, and/or other travel documents in any form, shall
constitute his or her consent to these Terms and Conditions. The
Guest agrees to these Terms and Conditions on behalf of all other
persons traveling in his party, and accepts the duty to convey these
Terms and Conditions to each of them.
*
WHAT'S EXCLUDED:
Costs for all
travel arrangements, goods or services are at the Guest's expense if
they are not specifically described as "included" in our travel
arrangement descriptions. Changes and/or additional requests are at
the Guest's expense. Prices quoted do not include International
airfares, airport taxes or excess baggage charges, personal or
baggage insurance, laundry, drinks or meals, room service or
mini-bar charges, telephone, fax or E-mail charges, insurance, taxes
or duties, gratuities, incidental expenses or items of a strictly
personal nature.
* AIR TRANSPORTATIONS:
HIGHLIGHTS TRAVEL
does not write airline tickets. However, we will, under most
circumstances, make flight reservations and arrange for airline
tickets in conjunction with our tour packages as a courtesy to our
Guests and for a fee of US$10 per ticket. In such cases, the Guest
releases ASIA HERITAGE TRAVEL from any and all
consequences arising from the Guest's purchase or use of such air
transportation, including losses, delays and injuries. Furthermore,
it is agreed that Guest's purchase of land arrangements is not
contingent upon the availability of or cost of airline
transportation. Refunds are subject to applicable carrier tariffs as
well as an administrative charge of up to $25 at the discretion of
HIGHLIGHTS TRAVEL.
While we make
every effort to obtain competitive airfares, we make no guarantee
that the fares we obtain through negotiations with outside sources
will be lower than you might be able to find independently.
* PAYMENT FOR SERVICES:
Reservations are
to be made to our office or to our appointed General Sales Agent.
Upon confirmation of a reservation, a 30% (thirty per cent) deposit
is requested, and the total package tour price for the Services
should be paid at least 30 days (thirty days) prior to client's
arrival in Vietnam or starting date of the tour, or otherwise
HIGHLIGHTS TRAVEL may at
their sole discretion cancel the bookings without any refund of sums
already paid to
HIGHLIGHTS TRAVEL
by the Client/Agent. ASIA HERITAGE TRAVEL also
reserves the right to change any arrangement (including tours,
programs, prices and services) in the best interest of its
Client/Agent, with or without prior notice.
Except as
otherwise agreed by
HIGHLIGHTS TRAVEL, Client's
payment shall be executed by cash or credit card or travelers
cheques. Except for cash payment, service charge may apply. The
Client/Agent is responsible for any bank charges relating to bank
transfers. In cases credit facilities have been agreed with the
Client/Agent, payment shall be executed by swift or telegraphic
transfer to the our bank account.
*
CANCELLATIONS, REFUNDS & CHANGES:
- All payments
for land arrangements become non-refundable 30 days prior to
scheduled arrival.
- All cancellations received between 31 and 60 days prior to
scheduled arrival are subject to a 25% cancellation penalty.
- Cancellations made more than 60 days prior to arrival are subject
to a 10% penalty.
- Refunds may be subject to fluctuations in currency exchange rates,
as well as penalties and charges imposed by our suppliers. In
certain cases, such as one-time tours, special events and travel
during holiday periods, different payment, cancellation and refund
policies may apply. Any such exceptions will be described in
HIGHLIGHTS TRAVEL
advertising or promotional information and are considered to be
incorporated with these Terms and Conditions.
In the event that
your preferred hotel is unavailable, we reserve the right to
substitute a hotel of comparable price and amenities.
HIGHLIGHTS TRAVEL
reserves the right to cancel any travel arrangements for any reason
and to promptly refund full prepayment to the Guest.
Any Customer
whose behavior contravenes local or international laws, or threatens
the safety or comfort of service personnel or other guests, may have
their travel arrangements suspended immediately without refund.
* LIMITATIONS OF OUR LIABILITY:
The Guest
voluntarily assumes all risks with respect to travel arrangements
made by
HIGHLIGHTS TRAVEL
or its agents. The Guest agrees not to hold
HIGHLIGHTS TRAVEL liable for
any and all injuries, damages, delays or losses, whether actual or
consequential, caused by circumstances beyond
ASIA HERITAGE TRAVEL control
including, but not limited to, terrorist activities, social or labor
unrest, acts of war, mechanical or construction failures or
difficulties, diseases, local laws, climatic conditions, abnormal
conditions or developments, or any other actions, omissions, or acts
of God.
HIGHLIGHTS TRAVEL acts only in the capacity of an agent for hotels, restaurants,
guides, transportation companies, attractions and other suppliers
which provide components of its advertised travel arrangements. As
such, the Guest agrees not to hold
HIGHLIGHTS TRAVEL liable for
actions, errors, negligence or omissions on the part of such
suppliers.
The Guest is
individually responsible for complying with all visa and health
requirements of the countries they have been scheduled to visit.
Passports must be valid for at least six months from the date the
Guest is scheduled to arrive at his destination. However, some
countries may require longer validity. Reconfirmation of air travel
is the responsibility of the Guest. Meeting scheduled transportation
pick-ups is the responsibility of the Guest. The Guest assumes all
responsibility for, and hereby releases
HIGHLIGHTS TRAVEL from, any
duty of checking, verifying, or reconfirming any and all travel and
health documents or the safety and security conditions of all
destinations.
HIGHLIGHTS TRAVEL
cannot be held liable for any illness, delay, or cost resulting from
the Guest's failure to meet these requirements.
The Guest is
strongly encouraged to purchase insurance coverage covering
cancellation, theft, lost baggage, injury, illness, emergency
evacuation, or other unforeseen circumstances.
Revision effective 01 January, 2002
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